Developed and implemented several sections of the Catalog Outlet Store Management Training Program. Estimated costs, scheduled shipment of merchandise, inventoried stock, inspected & assembled materials, & wrote special orders. Implemented training course for new associates speeding profitability and customer service. Als Assistant Store Manager arbeiten Sie selbstständig und sind verantwortlich für die positive Entwicklung der Mitarbeiter und der Filiale. Assisted owner and manager with providing timely and accurate information to corporate office. Provided excellent customer service by communicating and building customer relationships with new and regular clients. Processed sales transactions, returns, special orders and ensured that all related documents were accurate and complete. Delivered excellent customer service by greeting and addressing customer inquiries and resolving complaints. Performed and directed overall store management, focusing on providing exceptional customer service. Visit our Help Center for answers to common questions or contact us directly. Developed and implemented safety awareness program Field's Focus to ensure loss prevention standards. Supervised staff of about 15 to ensure overall sales goals were met and store met operational and visual standards. Maintained visual standards of multiple departments per company directives. Provided superior customer service, organize and schedule public and private demonstrations. Managed customer relations towards building lifetime customer loyalty in a competitive retail environment. Mentored and trained 3 high performing Department Managers and promoted 1 to ASM within first year of reporting. The top three keywords make up 39.93% of the total set of top terms. Directed complete hiring of two new stores, hiring up to 160 new associates and managers in each location. Worked with department leads to guide in daily expectations and staff accountability to maximize sales in a high paced retail environment. We ranked the top skills based on the percentage of Assistant Store Manager resumes they appeared on. Maintained store staff by recruiting, selecting and training employees; coaching, counseling, disciplining employees, planning and monitoring. Collaborated with the store manager in maintaining the store s financial performance as well as safety and security within the store. Coordinated weekly staffing levels and reviewed and approved payroll submissions. Supervised 40 employees and established comprehensive job enrichment programs, recognition awards and completed performance evaluations. Supervised the daily activities of the store staff in all aspects of job performance and compliance with store policies and procedures. Created schedules based on the store budgets, needs, resets, and the availability of the 20 plus staff members. 4. Assisted the Store Manager in ensuring efficient and effective inventory management, appealing and profitable merchandise presentation and quality customer service. Depending on the store’s needs, a degree and relevant certification may be acceptable in place of professional supervisory or leadership experience. Assisted the store manager in inventory control, merchandising of shelves and stock room, shipment, and marking prices. Provided full service customer care during sales process, including fashion advice and payment completion. Some of the qualifications and skills useful for an Assistant Manager are: Excellent verbal communication, and the ability to convey information clearly and effectively Strong leadership abilities and initiative Excellent delegator and mediator Experienced Assistant Store Manager with depth in recruiting, training, mentoring, coaching, and developing staff in large, consumer-focused store operations. Operated customer service computer and placed special orders for customers. Implemented an effective personnel engagement/team building program for hourly associates and store management. Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. Assisted in overseeing employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Supervised, motivated and monitored a team within a busy fast-paced retail environment. Developed short and long term staffing strategies based on assessments of store staffing needs, labor budgets, and labor cost. Slashed shrink a full percent though increased accountability of individual staff members, streamlined communication and developing a team-centered environment. Maintained payroll spending by accurately projecting sales trends. Administered and reviewed semi-annual and annual performance evaluations for assistant managers and store staff. Monitored safety and security of facility to protect and secure all company assets. Prepared quarterly and yearly forecasts; developed month-end sales reports and maintained merchandise performance journal. Assistant Store Manager skills and qualifications. Maximized sales and profitability executing company policies and developing a solid team of workers. Planned and executed visual standards, emphasizing company direction. Enforced company policies and procedures while maintaining an effective team responsible for daily operations. Trained department managers to obtain superior customer service and maximum employee productivity and performance; conducted annual performance reviews. Supervised assigned shifts and trained/developed crew members by store policies and guidelines. Aided the manager and owners in employee hiring and development along with day to day front end and kitchen operations. Assistant Store Manager; 2016 to 2017 Great Toys Almighty; San Ramon, CA. Fulfilled supervisory responsibilities and other duties of store management when assigned. Executed strategies to achieve results overall financial performance goals. Worked with a daily store staff of 14 people for the evenings and as many as 39 during regular operations. Compiled sales reports and furnished data for corporate dissemination. Participated in conference calls with upper management and our corporate office. Completed Tractors ASM Receiving training as well and assisted the store manager with the daily operation of the store. Assisted the Store Manager in ensuring a safe working environment and providing protection for company assets according to required procedures. Accounting and Finance. Reviewed and utilized reports, implemented action plans focusing on deficient areas. Maintained clear communication of the business with other retail locations and corporate officers. Interviewed and trained new associates/managers. Additional on-the-job training may be helpful to candidates with limited experience with specific store management processes, software or tools. Performed daily store functions including scheduling, selling products, setting goals, doing inventory, motivating employees, and closing. Designed and introduced sales process that led to a 15% increase in YOY sales. For example, 18.5% of Assistant Store Manager resumes contained Store Management as a skill. Forecasted growth projections, KPIs, purchasing, operation best practices, advertising, customer service standards, etc. Completed many administrative tasks such as contacting the warehouse for special orders, availability, and sending back cores and defects. Managed and motivated team in order to first attend to customer needs, while meeting company goals and building community relationships. Assisted in 2008 to help plan merchandising, hire new associates, and process inbound freight for new South Loop location. Maintained communications between corporate office, distribution center, and the store to facilitate daily operations. Helped with the unloading of merchandise from delivery trucks, organized merchandise, and transported merchandise from stockroom to sales floor. Prepared sales associates schedules and assignments to facilitate a well operated retail environment. Promoted product sales by using effective oral communication, customer service and conflict management skills. Demonstrated effective communication skills by addressing customer and associate concerns to provide decisions and resources that facilitate problem resolution. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations. Assisted in interviewing prospective managers, investigating customer complaints, offering resolutions, and leading sales team through corporate/product changes. Managed the front end (cash office and cashiers) and handled large amounts of cash for verification and deposits. They need a host of interpersonal skills so they can execute a management plan so their stores can boost sales. Duties and Responsibilities. Investigated evidence of unlawful activity or activity contrary to policy or procedure in relation to the security of company assets. Increased Responsibility to assist store management in store operations such as scheduling/ banking procedures, and additional time management. Increased customer base through use of lead generation phone calls and coordination with store manager and sales representatives. Feel free to modify this template to include duties and responsibilities relating to retail store management. Managed merchandising process to promote new product as well as keeping inventory levels at maximum on sales floor through replenishment process. Excelled in management position while consistently exceeding monthly sales goals. Performed executive office management functions while maintaining a supervisory position. Evaluated and tracked all company guidelines, operations, and store policies to ensure compliance was being performed at all times. Monitored and resolved all issues and Analyzed customer complaints and feedback for constant improvements. Coordinated and directed workers preparing merchandise displays for weekly sales promotions. Identified potentially dangerous or disturbed individuals and took appropriate action according store policies and procedures. Collected past due monies utilizing various methods including phone calls, letters, personal visits, and legal options. Partnered with region ASMM's monthly to discuss company successes, opportunities, and development of direct reports. Traveled to stores throughout south-central Pennsylvania region to perform a variety of retail sales-related activities. Delivered exceptional customer service by greeting customers and completing their transactions and handled all customer complaints. Developed positive customer relationships through friendly greetings and excellent service to increase likelihood of repeat business. Opened and closed store including processing bank deposits, maintaining proper safety procedures and overseeing inventory control. Trained store associates on all aspects of their jobs, including all company, store policies and guidelines. We ranked the top skills based on the percentage of Assistant Store Manager resumes they appeared on. Directed implementation of monthly action plans and execution of customer focused strategies and company policies. Completed floor replenishment to guarantee size availability and promote customer Conducted product knowledge classes for store associates/customers; set-up seasonal local tabloid advertising programs. Assisted in the establishment and monitoring of appropriate security procedures including computer cash register, inventory management and open/close procedures. Maintained company visual standards through executing Plan-O-Grams and Floor-Sets. Job Seekers: … Scheduled sales staff, coordinated deliveries, maintained and ensured accuracy for all marketing information related to the store functions. They often have the following duties and responsibilities: Assistant Store Managers use a variety of soft skills and industry knowledge to provide the most comprehensive support they can, which can include: An Assistant Store Manager makes an average of $27,383 per year. Protected company assets and inventory control. Developed employees by providing them with ongoing feedback, establishing performance expectations and by conducting performance reviews. Managed daily operations of up to 10 departments as an ASM and up to 6 as a Dept. Directed budgets and ensured alignment of financial performance with business-strategic requirements. Provided extensive human resources and training oversight. Trained and developed new associates with superior education. Worked with customers to resolve concerns, handle special orders, and arrange for delivery as needed. Dedicated customer service representative who provides exceptional customer service through active listening and problem solving. Top Assistant Store Manager Skills. Maintained Human Resources Management System, PeopleSoft and ADP applications, employment status change, inventory management, and technology management. Maintained open communication with Stone Crest Mall key personnel to effectively manage the business relationship. Trained other associates on how to use registers, work with customers, and work in the stock room. Developed individual plans for associates, provided continuous coaching, and completed performance reviews. Performed routine purchasing and merchandising, working directly with vendors to manage inventory and to accommodate special orders. Compiled and examined local customer complaints providing appropriate actions to resolve customer concerns when necessary forwarding them to a higher authority. Trained and managed front end and achieved significant improvements in their productivity and overall customer satisfaction. Total store accountability managing all KPIs. Managed employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews. Need help writing a job description for a specific role? Transformed customer complaints into valuable customer feedback resulting in Customer Care Awards. Maintained and modeled a calm demeanor during periods of high volume or unusual events; to keep store operating to standard. You can certainly do the same within your own application, but also back up those assertions in the work history section. Achieved personal sales and profitability goals by consistently and pro-actively engaging guests utilizing the Company's sales process. Recognized for contagious positive attitude and professionalism. Planned strategically to create sales growth, manage inventory, improve financial performance and gain competitive advantage. Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Increased sales and efficiency of inventory management through direct oversight of ordering, merchandise selection, and promotional opportunities. Established effective communication with sales personnel to ensure that they are appropriately informed of human resources and merchandising polices. Directed and supervised 20 employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Led by example by modeling integrity, honesty, and knowledge along with a calm demeanor during periods of high volume. Authorized incoming warehouse shipments from the corporate offices and satellite locations. Assisted store manager in all store functions with a concentration on staff development, ordering and inventory, and sales growth. Visit PayScale to research assistant store manager salaries by city, experience, skill, employer and more. Managed customer relations including decision making and problem solving to produce a cooperative and successful work environment. Communicated, executed, and managed marketing and merchandising programs; implemented and monitored loss prevention and shrink programs. Provided great customer service answering telephone calls regarding existing accounts. Expected to unload/stock trucks, place schematics, and keep a clean well organized sales floor and stock room. Received merchandise deliveries from distribution center and stock shelves for merchandizing. Preformed regular checks on inventory according to company policies and ordered supplies if required. Maximized retail sales through effective space allocation, and merchandise presentation. Secured and delivered daily bank deposits. Managed daily transactions including sales reports -Tracked inventories and scheduling of merchandise delivery - Scheduled, hired and trained personnel. Trained store staff on store operational efficiency and conduct inventory as directed Consistently interacted and lead team on sales floor. Created associate schedules, recruited, hired, trained new associates, as well as Sales Leads in areas of responsibility. Maintained and troubleshot the store's front end/point-of-sale system, including registers, scanners, check stands and automated payments systems. Developed and implemented operational strategies utilizing less payroll expenses and allotted hour usage to accomplish logistical and operational excellence. Performed financial/accounting functions; minor Store maintenance and repair. Monitored and managed store staffing levels to increase productivity. Engaged in sales, inventory - taking and reconciling cash receipts. Communicated sales goals and opportunities and monitored department performance reporting any shrink or out of stock issues needing to be addressed. Monitored sales activities and estimated consumer demand, and determined the types and amounts of goods to be sold. Communicated internal/external theft issues to loss prevention management to ensure compliance with designated store loss prevention plans and procedures. Trained and developed associates to meet company goals efficiently. … Completed all opening and closing procedures including necessary paperwork and preparing bank deposits. Customized associate schedules for optimum availability and productivity during high volume sales weeks. Coordinated outside sales activities among wholesale accounts. Conducted effective performance evaluations, clarified performance expectations, and conducted a review meeting. Trained, coached and mentored employees on proper techniques to ensure smooth adoption of new programs and store functions. Formed individual action plans for improvement and coached associates to achieve individual and departmental goals. Managed store financial performance and inventory. Complied with company standards for store operations and clerical duties, answered telephone, monitored security cameras. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Mentored and trained multiple employees regarding company policies and customer service relations. Enforced all company and store policies and procedures including opening and closing duties, daily upkeep and cash handling. Documented itemized inventory daily, reported discrepancies to corporate office. Interviewed/trained incoming personnel on store policies, guidelines and procedures of operations. Coordinated with store management and floor personnel in developing theft awareness and accountability programs. Scheduled and managed payroll based on estimated sales forecasts. Provided exceptional customer service with strong product knowledge of gaming software; consistently achieved weekly top sales performance objectives. Assisted store manager and corporate buyer with buying decisions and assisted sales associates with clients and special orders. Ensured 100% compliance with OSHA standards for store and stock room by performing regular safety audits and related staff meetings. Marketing. Trained new employees and current employees in the Company's policies, procedures and sales processes. Performed multiple tasks including: inventory management, cash reconciliation, performance reviews of employees, and diffusing escalated customer situations. Complete daily opening and closing functions involving revenue. Created new forms, processes, and procedures to assist stores. support to customers. Developed others into management positions. Utilized and ensured the compliance of policy and procedures to make sound decisions and effectively communicate and educate all staff members. Performed daily inventory count of all merchandise which included high-end cellular phones and mobile communication devices. Developed spreadsheets that compared payroll budget to actual payroll, employee KPIs, and inventory allocation. Received inventory from distribution center, processed all incoming stock to stock room or sales floor as needed. Developed and maintained quality staff members. This job description can be tailored to meet your organization’s needs and attract the best candidate. Merchandised store to company standards while utilizing merchandise sales reports. Monitored and maintained compliance of all company policies and procedures to make sound business decisions and communicate/educate all staff members. Provided direction in Human Resources by assuring all associates were properly coached, positively motivated and empowered to help the customer. Provided exceptional customer service and ensured all reporting associates provided exceptional customer service as well. Analyzed store financial performance using available reports. Directed asset protection, human resources, and inventory operations to reduce expenditures and waste and maintain organizational standards. Our assistant store manager resume sample has a couple soft skills listed in the skills section. Some candidates may also have previous supervisory experience, often as a team lead or supervisor. Trained new associates according to company policy. Post now on job boards. Hired to assist Store Manager in the operation of women's clothing store. Led a team of 25 direct reports including personnel in sales, staffing, inventory, training, merchandising and management. Coordinated monthly schedules for eight retail sales representatives and four customer service representatives. Provided training to department supervisors and associates on key elements for front end, back of house and sales floor. Developed and maintained high-performance staff, almost eliminating employee attrition by encouraging open lines of communication and mutual support. Planned and executed sales promotions, advertising events, organized merchandise displays, store presentation, maintained excellent customer service standard. Supervised stock room operations and ensured shipping and receiving standards maintaining integrity of inventory. Protected company assets through promoting awareness of Loss Prevention. Skills & Responsibilities. Supervised six personnel responsible for delivering exemplary Customer Service in a highly competitive retail environment. Engaged and interacted with customers to create a positive shopping experience. Monitored daily business functions to identify opportunities, developed and implemented action plans resulting in an increased sales performance. Facilitated positive vendor relations and delivered exceptional customer service and issue resolution. Managed merchandising operations and drove financial performance of assigned areas ensuring sales and profit goals were achieved. Reviewed specialty sales processes with corporate to help streamline customer interactions to improve customer experience. Let's find out what skills an Assistant Store Manager actually needs in order to be successful in the workplace. Facilitated and taught orientation for new associates. They also collaborate with the Store Manager and teams to provide a welcoming, positive and efficient experience to customers. Many Assistant Store Manager candidates are likely to have at least five years of experience in a retail setting, typically as a junior staff member or store associate. Provided input regarding hiring, performance reviews, termination, and professional development. Hired, trained, and directed new associates in all aspects of operations, reducing employee turnover by 20%. Obtained significant experience in retail business and human resources. Hired to assist with broad range of store functions, including training employees on policies, procedures, and store activities. 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Ensured 100 % recipe adherence at all times individual staff members by owner that part of the store Manager an.
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